Division of Hospital Medicine Patient and Family Advisory Council
UCSF Health and DHM are actively working to strengthen our care teams and improve care for patients admitted to the Inpatient Medicine Service at Parnassus and Stanyan Hospitals.
One of the things we know will improve our effort to provide patient-centered care is involving patients and their family members, caregivers, and advocates directly as partners in our work to continuously improve the patient experience in the hospital. DHM started a PFAC in 2018 specifically focused on the needs of patients and advocates admitted to the Inpatient Medicine Service at the Parnassus Hospital. Starting in 2026, the DHM PFAC also includes patients and families from Stanyan Hospital.
We work directly with faculty and staff in DHM to ensure the patient and family voice is considered foremost in all of the Clinical, Quality Improvement, Safety, Research, and Patient Experience work we do on a daily basis.
Join us!
If you have experience with our Inpatient Medicine Service and are interested in joining our dynamic, diverse group of patients, family members, and caregivers, we would love to have you involved! We meet once a month on Zoom. If you are a current or former patient or caregiver of a patient of the Hospital Medicine service at Parnassus or Stanyan, and you'd like to be involved in the PFAC, please email us at [email protected].
Our Mission Statement:
A passionate group of patients and caregivers dedicated to informing, and supporting, efforts to improve the experiences and outcomes of patients hospitalized on the medicine service at UCSF Health. Specifically, the Hospital Medicine PFAC members advocate for:
- equitable and accessible healthcare
- raising standards of empathic communication
- promoting healthcare engagement through education
- championing a holistic and humanistic approach to hospital care
Contact us!
Our group's co-leaders are Jeannie Tran, MD (Assistant Clinical Professor), Martha Ockenfels-Martinez, MPH (Program Manager), and Yalda Shahram, MD (Associate Clinical Professor). If you have further questions, please do not hesitate to contact us anytime at [email protected].